Term and Conditions

Welcome to LOLITA Shop, your cherished boutique for all things dreamy and elegant. These Terms and Conditions outline the rules and guidelines for using our website and purchasing our enchanting products. By accessing our site and making a purchase, you agree to these terms, creating a magical contract between you and LOLITA Shop.

We’ve crafted these terms with care to ensure a transparent, fair, and delightful experience for our cherished community of Lolita fashion enthusiasts.

By accessing newlolitastore.com (“the Site”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and our Shipping & Returns policy. If you do not agree with any part of these terms, please refrain from using our Site.

We reserve the right to update or modify these terms at any time without prior notice. Continued use of the Site after changes constitutes acceptance of the revised terms.

As a valued member of our community, we ask that you:

• Provide accurate, current, and complete information when creating an account or making a purchase
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use the Site only for lawful purposes and not engage in any fraudulent activities
• Respect our intellectual property rights and not reproduce, duplicate, or exploit any portion of the Site without express written permission
• Not use our Site to harass, abuse, or harm others or transmit objectionable content

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we believe user conduct violates these Terms or is harmful to our community.

LOLITA Shop specializes in authentic Lolita fashion and related items, including:

• Classical, Sweet, Gothic, Military, and Prince Lolita styles
• Japanese Lolita fashion
• One-piece dresses, Jumper Skirts, Shirts and Blouses
• Outerwear, Pants, and Headdresses
• Pannier Drawers and other accessories
• Harry Potter and Uniform style collections
• Girly items for everyday use
• Limited time/pre-order items and quick delivery items
• Big and small sizes to accommodate various dreamers

All items are subject to availability. We reserve the right to limit quantities and discontinue products at any time.

When you place an order through our Site, you are making an offer to purchase products subject to these Terms.

Order Process:

• You will receive an order confirmation email acknowledging we’ve received your order
• We reserve the right to cancel any order before shipment for reasons including but not limited to: product unavailability, pricing errors, or suspected fraudulent activity
• We may request additional verification information before processing an order

Pricing:

• All prices are in US Dollars (USD)
• We reserve the right to adjust prices at any time without notice, though changes will not affect confirmed orders
• You are responsible for any customs duties, taxes, or fees imposed by your country’s import regulations

Payment Methods:

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order. By providing payment information, you represent that you have the legal right to use the payment method.

We lovingly hand-pack every order with care within 1-2 business days of your purchase.

Shipping Options:

• Standard Shipping (12.95 USD): Sent via DHL or FedEx. Delivery typically takes 10-15 business days after shipment.
• Free Shipping: For orders over 50 USD, complimentary shipping via EMS. Delivery typically takes 15-25 business days after shipment.

Shipping Limitations:

We ship globally but are currently unable to deliver to some parts of Asia and a few remote regions. If you reside in an area we cannot ship to, we will notify you and cancel your order.

Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, weather, customs processing, or other circumstances beyond our control.

Risk of loss or damage to products passes to you upon delivery to the carrier.

We want you to be utterly thrilled with your purchase. If an item does not meet your expectations, we gladly accept returns and exchanges for eligible items within 15 days of you receiving your package.

Final Sale Items:

The following items cannot be returned or exchanged:

• Limited time/pre-order items
• Headdresses (due to their delicate nature and for hygiene reasons)
• Pannier Drawers (for hygiene reasons)
• Any item not in its original, unworn, unwashed condition, with all tags attached and packaging intact

To initiate a return or exchange, please contact us at [email protected] within the 15-day window using the email template provided in our Returns Policy.

Original shipping costs are non-refundable, and you are responsible for return shipping fees unless the item arrived damaged or defective.

Refunds will be processed to your original method of payment within 7-10 business days after we have received and approved the return.

All content on this Site, including but not limited to text, graphics, logos, images, photographs, and product designs, is the property of LOLITA Shop or our suppliers and protected by international copyright and trademark laws.

The Lolita fashion designs and styles we offer may incorporate elements that are inspired by various sources, but our specific interpretations and original designs are our intellectual property.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission. The “LOLITA Shop” name and logo are our trademarks and may not be used without authorization.

LOLITA Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use the Site
• Any products purchased through the Site
• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on the Site
• Any other matter relating to the Site or our products

Our total liability for any claim related to the Site or products shall not exceed the amount you paid for the product(s) in question.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Any dispute relating in any way to your use of the Site or purchase of products shall be submitted to confidential arbitration in Berkeley, California, except that we may seek injunctive or other appropriate relief in any state or federal court if you have violated or threatened to violate our intellectual property rights.

If you have any questions about these Terms and Conditions, please contact our caring customer service team:

Email: [email protected]

Address: LOLITA Shop, 2511 Hearst Avenue, Berkeley, US 94709

Thank you for allowing us to be a part of your unique style journey.

With love and lace,

The LOLITA Shop Team