Welcome, dear Dreamers and Fashion Enthusiasts, to LOLITA Shop’s FAQ page! Here, we’ve gathered answers to common questions to ensure your shopping experience is as magical and seamless as our enchanting designs. Whether you’re new to Lolita fashion or a seasoned collector, we hope this guide helps you navigate our world of elegance and self-expression.
Product Questions
What types of Lolita fashion do you offer?
We specialize in a variety of Lolita styles, including Classical Lolita, Sweet Lolita, Gothic Lolita, Military Lolita, Prince Lolita, and more. Our menu features items like One-piece Dresses, Jumper Skirts, Headdresses, Shirts and Blouses, Outers, and even Harry Potter-themed pieces for everyday girly use.
Do you carry sizes for all body types?
Yes, we offer Big size options for those who need more room, as well as Small size items to ensure a perfect fit for everyone. Our goal is to make Lolita fashion accessible and inclusive for all dreamers.
Are there limited edition or pre-order items available?
Absolutely! We have Limited time/pre-order items that allow you to secure exclusive designs before they’re gone. Keep an eye on our menu for these special treasures.
Order and Account Questions
How do I place an order?
Simply browse our website, select your desired items, and proceed to checkout. You’ll need to create an account to track your order, but guest checkout is also available for quick purchases.
What if I forget my account password?
No worries! Click on the “Forgot Password” link on the login page, and we’ll send you instructions to reset it securely. Your account safety is important to us.
Can I modify or cancel my order after placement?
Please contact us immediately at [email protected] if you need to change or cancel your order. We process orders quickly, so we can only assist if reached within a short window after placement.
Payment Questions
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and versatile transactions. Your payment information is protected with encryption to ensure a safe shopping adventure.
Is my payment information secure?
Yes, absolutely! We use advanced security measures to protect your data, so you can focus on expressing your unique style with confidence.
Shipping and Delivery Questions
Where do you ship to?
We ship worldwide to embrace dreamers from every corner of the globe! However, due to logistical constraints, we are unable to deliver to some remote areas and parts of Asia. We apologize for any inconvenience and are working to expand our reach.
What are the shipping options and costs?
We offer two enchanting shipping methods: Standard Shipping with DHL or FedEx for $12.95, delivering within 10-15 days after dispatch, and Free Shipping via EMS for orders over $50, which takes 15-25 days after dispatch. Perfect for quick delivery items or pre-orders!
How long does order processing take?
Our team spends 1-2 days carefully processing each order, handpicking items like delicate blouses or statement outers to ensure they meet our high standards of quality before shipment.
Returns and Exchanges Questions
What is your return policy?
We want you to love every item! You may return products within 15 days of receipt. Please contact our customer service at [email protected], and we’ll guide you through the process with warmth and efficiency.
Are there any items that cannot be returned?
For hygiene reasons, items like pannier drawers or intimate apparel may not be eligible for return unless defective. Please check with us for specifics on your purchase.
Contact Information
If you have more questions, feel free to reach out to us! We’re here to help you every step of the way. Email: [email protected] | Address: 2511 Hearst Avenue, Berkeley, US 94709
Thank you for choosing LOLITA Shop—where every delivery is a step into your own fairy tale. With love and lace, The LOLITA Shop Team